Indian Creek Foundation
  • Souderton, PA, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 401-K, Employee Assistance Program, Tuition Reimbursement, Training

Incident Management Coordinator - Full Time ( Non-Profit )

Indian Creek Foundation, Souderton, PA


For over 40 years, Indian Creek Foundation has served Bucks and Montgomery area children and adults with autism and other intellectual and developmental disabilities. By offering residential and community-based, vocational, and behavioral health services, we continue to grow and meet the changing needs of our community. It is our goal to ensure that all individuals feel safe and engaged in nurturing ways that will empower them to build meaningful relationships with others.

Indian Creek Foundation is a community of caring, compassionate people, who accept others' uniqueness as an essential part of our lives. We are dedicated to building meaningful relationships based on mutual respect, unconditional value, and caring interactions. We value our employees as they are the backbone of our organization. That is why we offer competitive pay and excellent benefits.


The central function of the Incident Reporting Management Coordinator is to ensure the health and safety of the individuals Indian Creek Foundation serves.

Primary responsibilities include, but are not limited to:

The development of protections and safeguards, which promote health, wellness, and safety, prevent mental & physical abuse, and which foster a higher quality of life for the individuals we serve by allowing them to feel safe and engaged in nurturing ways that empower them to build meaningful relationships with others.

The Incident Management Coordinator should see each incident as an opportunity to discuss the health and safety, self- determination, and personal rights with all parties involved, and to ensure safeguards and protections aimed at reducing the risk of occurrence in the future are completed and monitored.

Essential Duties

  • Fulfills duties as administrator for web-based systems authorized by DHS.
  • Assists Program Coordinators and Point People with entering reportable incidents as needed.
  • Secures all follow-up information for agency incidents; edits and finalizes these incidents in allotted timeframes.
  • Ensures identified corrective actions are implemented and monitored.
  • Completes incident data entry of all optional incident reports.
  • Facilitates risk forums for the agency and distributes reports to appropriate personnel as directed/requested. Alerts Program Directors and Coordinators of incident trends. Proposes recommendations and works with agency programs/departments to develop action plans.
  • Completes internal incident quality assurance reports.
  • Obtains a Certified Investigator (CI) certification through the Department approved training within 12 months of assuming the Incident Management Coordinators position.
  • Acts as lead investigator for the agency when CI certification is obtained. Performs up to two concurrent investigations and oversees investigation process when performed by other certified investigators. Provides ongoing education to certified investigators as needed. Ensures investigation files are complete, securely maintained, and readily available for review by oversight entities.
  • Provides guidance and training to agency Point People and oversees the agency Incident Point Person/Investigator on call schedule.
  • Trains new Supervisors and Program Specialists in incident management policies and procedures and provides additional training to staff as requested.
  • Facilitates agency Incident Review committee, and Investigation Peer Review committee.
  • Is a member of Compliance Committee, ODP Quality Plan Committee, and the Human Rights Team.

Education/Training: Bachelor's Degree in related field.


  • Strong writing & verbal communication skills.
  • Excellent presentation and training skills.
  • Analytical thinker. Understanding of basic quality assurance and risk management principles.
  • Must possess high organizational skills. Ability to handle multiple projects on deadline.
  • Ability to lead group meetings and discussions.
  • Comfortable giving presentations and trainings on policies and procedures.
  • Proficient in Microsoft Office Suite Software including, Word, Excel, Outlook, PowerPoint.


  • Experience working with people with intellectual or developmental disabilities and in a non-profit environment.
  • Must be a Certified Investigator.
  • Experience using the Enterprise Incident Management (EIM) system and HCSIS.

Must be able to complete and pass

  • Drug Screen
  • Physical Exam
  • Criminal Background
  • FBI Clearance
  • Child Abuse Clearance

* We require a 3 year clear driving record and a valid drivers license

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