Indian Creek Foundation
  • Souderton, PA, USA
  • Full Time

Medical, Dental, Vision, 401-K with company match, Wellness Program, EAP, Tuition Reimbursement and friendly work environment

General Responsibilities

The Program Support Supervisor will direct all operational aspects of managing all programs or facilities during non-business hours. She/he will provide Program Supervisor level of oversight on the evenings, overnights, and weekends. She/he will have scheduled office time for trainings, meetings, and/or 1:1 supervision.

She/he will oversee efforts aimed at active treatment and habilitation in all areas of development for each resident. She/he will work to create and maintain a safe, comfortable, home-like environment in the residential facilities and will facilitate a positive working relationship with families of people served in the community. Perform on site review and observation of residential services being delivered.  Document observations, review records, confirm compliance with Indian Creek Foundation Policies and collect data showing trends. Analyze data and make recommendations regarding system efficiencies and effectiveness.

Essential Duties (Residential and Community Based Services)

  1. Supervises the day-to-day operations of all residential programs.
  2. Trains, supervises and evaluates the performance of Direct Care Staff.
  3. Works with the Scheduler/On-Call Supervisor to maintain approved staffing ratios.
  4. Assigns duties to Direct Care Staff in order to meet the needs of the individuals served in the program.
  5. Ensure staff is actively providing the level of supervision required in program plans, implementing client specific protocols as written and addressing any current health and safety issues.
  6. Ensure overall quality of residential facilities by conducting random house monitoring as scheduled by the Director, which may include overnight checks.
  7. During visits, the Manager will observe medication administration, mealtime, staff/client interaction, overall cleanliness of the home and complete paperwork documenting the observation
  8. Directs completion of, or completes, all required agency and regulatory documentation.
  9. Works to ensure that individuals receive emergency healthcare services in conjunction with the Program Nurse and On-Call Supervisor.
  10. Works with the On-Call Supervisor to arrange for staff to facilitate each individual's attendance at relevant medical appointments or personally completes the appointment as needed.
  11. Is knowledgeable of and fully implements all relevant regulations.
  12. Ensures compliance with regulations and agency policies by direct monitoring and assistance with required work duties in the program.
  13. Advocates for and encourages the growth and development of each individual served.
  14. Provides guidance to staff in helping individuals make independent decisions.
  15. Reviews Progress Notes/Shift Notes to ensure accurate completion.
  16. Communicate and interact effectively and tactfully with the consumers, visitors, families, and all agency employees.
  17. Participates in group and individual staff meetings.
  18. Maintains Individual Funds and Agency Petty Cash in accordance with policy on an as needed basis.
  19. Meet regularly with the Residential Director or Designee.
  20. Participates as a member of the Safety Committee, Incident Review Committee and Risk Management Committee when assigned.
  21. Covers for other Program Supervisors on an as-needed basis.

Other Duties (As Needed)

  1. Attends annual ISP meetings and other relevant meetings as assigned.
  2. Participates in the development of individual goals and outcomes for each individual.
  3. Participates in the On-call Supervisor rotation.
  4. Assist the Residential Director with various administrative tasks to support department operations as directed; may also be assigned special projects.
  5. Take required train-the-trainer classes for Fire Safety, Medication Observer & Trainer, and other trainings that the Director may require, in order to train staff as needed.
  6. Assist the on-call Supervisor with crisis management as available.

Experience:    Minimum of 3 years experience working in the field of developmental disabilities.  Supervisory experience preferred. Have a working knowledge and understanding of the licensing standards for Chapter 6400/6500 Regulations.

Education/Training:   High School Diploma; GED. AA or Bachelor's Degree preferred.

Skill(s): Ability to read and write in English, moderate mathematics skills required; proficient interpersonal relations and communicative skills; auditory and visual skills; satisfactory completion of post-offer pre-employment physical exam and drug test as required. Completion and clearance of a criminal background check and a child abuse clearance. Has valid driver's license with a clear three-year driving record.

Physical Requirements: Ability to perform the physical duties required of Direct Care Worker. Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in providing various care; and operate a vehicle. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds, including transferring of client.

Indian Creek Foundation
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